sugar pine ranch policies

We publish our policies in order to share ahead of time with visitors our decisions that we must consider as a result of federal, state and local laws, insurance coverage, safety for guests, and the protection of our facilities and the environment. Equally important, they are provided to answer visitor questions related to their lodging decisions.

1. Rates: $135 – $225 Room and Cottage rates are based on double occupancy and include an Innkeeper’s Breakfast buffet. Additional charges include $15.00 per night for children 12 years and younger, a $25.00 per night for children 12 years and older as well as additional adults.

a. Breakfast: The Innkeeper’s breakfast buffet is available in the Cellar Door Restaurant at the Groveland Hotel for registered guests in possession of a valid breakfast coupon, between the hours of7:30 – 9:00 a.m.Guests of guests may purchase breakfast for a fee of $15 per person.

b. Room Taxes & Surcharges: A 10.25% Occupancy Room Tax, a $4.50 per night energy surcharge, and a $4.75 per night surcharge for government imposed special assessments and compliance requirements (SACR) apply.

c. Special Needs Facilities Use Fee: Use fees apply to any use of Sugar Pine Ranch equipment and staff, such as pool lift, shuttle cart, etc. required for special needs. Such fees are quoted at the time such needs are identified to SPR management and are a requirement of any such use. Some uses, such as a pool lift, may require a physician’s approval and Statement of User’s Qualifications to operate a User self-controlled pool lift and to be in an unattended public pool, including the number and qualifications of people required to assist User in and out of the water to complete transfers onto and off of lift, too supervise all water activity, and the appropriateness and suitability of a bench lift only with seat belt, foot rest and arm rests. A Hold Harmless Agreement is also required for User operated equipment. All users must agree to follow all posted safety rules.

2. Check-in: Check-in time at the Ranch is4:00 – 9:00 p.m.All guest must first register at the Groveland Hotel Guest Services Desk in Groveland to obtain their room key(s) and breakfast coupon(s).

a. Early Arrival: Early arrivals may register and obtain room key(s) at the Groveland Hotel Guest Services Desk; the Desk clerk can make arrangements to store bags at the ranch if you desire. You must, however, wait to check in at the Ranch during the check-in period.

b. Late Arrival: Late arrivals must make arrangements ahead of time by calling the Groveland Hotel for conformation, and to obtain late check-in instructions. Arrivals after 10:00 p.m. are discouraged.

3. Check-out: Check-out time is not later than12:00noon, at the Groveland Hotel Guest Services Desk.

a. Late Check Out: If you wish to keep your room beyond check-out time, please call the Groveland Hotel Guest Services Desk for a possible extension, for storage of your luggage and other belongings.

4. Children and Infants: For the safety and welfare of children, no children guests under 5 years old are allowed at Sugar Pine Ranch. All exceptions to this policy need to be reviewed by our front desk staff and approved at the time reservations are made.

5. Smoking: For everyone’s comfort and fire safety – NO SMOKINGanywhere on Ranch property unless an official safe smoking area, clearly marked, has been provided.

a. Smoking Charge: All guests who smoke in their room will be charged $250.00 for smoke abatement and oder quality restoration measures. Please, absolutely no smoking in or around any room.

6. Pets: For the safety of wildlife, guest pets, and guests – NO PETS are allowed – PLEASE.

7. Payment Guarantee: Rooms must be guaranteed by credit card for a minimum of one night. We accept Visa, Master Card, American Express, Discover, Diner’s Club, Traveler’s checks and cash.

8. Online Availability and Reservations: A secure, encrypted server is ready to take your reservation. Click here for reservations. Online requests will be confirmed via email within 24 hours.

9. Cancellation Policy: A $25.00 processing fee applies on all reservations up to6:00 p.m., 48 hours prior to the reservation arrival, unless rescheduled at the time of cancellation – one time only. Full rate is charged with less than a 48-hour notice unless the room is re-booked. If re-booked, a $25.00 processing fee still applies.

a.  Holiday Stay and Special Event Cancellation Policy: Cancellation with less than a 48-hour advance notice will be charged a minimum one night’s stay. In addition, all cancellations will be charged a $25.00 processing fee.

i. Cancellation to Switch Location to the Groveland Hotel: The minimum one night’s stay charge will be waived for cancellations with less than a 48-hour advance notice provided that the same stay reserved at Sugar Pine Ranch is committed to at the Groveland Hotel. If the hotel is unable to accept the reservation, cancellation charges defined in 9.a. apply. The $25.00 processing fee is, however, NOT waived and is required to be paid with the switch from Sugar Pine Ranch to the Groveland Hotel.

b.  MajorHoliday(3-day weekend) Minimum Stay Policy: A minimum two-night stay is required on major 3-day holiday weekends, unless waved due to prevailing or special circumstances. Contact the Groveland Hotel Guest Services Desk for policy conformation and possible exceptions.

c. New Year’s Holiday Cancellation Policy: Cancellations with less than a 30-day notice will be charged a minimum of one night’s stay and all cancellations will be charged a $25.00 processing fee.

i. Policy 9.a.i. applies if a switch from Sugar Pine Ranch to the Groveland Hotel occurs within the 30 days prior to the reserved stay.

10. Lost Room Keys: A $25.00 replacement fee will be charged per key for lost keys at check-out time or when a replacement key is requested. For keys left in rooms after check-out, the fee will be charged the next day after check-out if housekeeping was unable to locate the room key on the check-out day. A lost key charge refund will be issued to guests charged for lost key(s) for keys found and returned to the Groveland Hotel or Sugar Pine Ranch.